Annual Reports, Strategic Plans
Strategic Plan 2025–2028:
Enriching Lives with Dignity, Care, and Compassion
Norfolk Hospital Nursing Home (NHNH) is proud to share our new three-year Strategic Plan. This plan guides how we will continue to provide safe, high-quality, and compassionate long-term care for the residents who call NHNH home.
At the heart of this plan are our residents. Every priority, goal, and action reflects our commitment to supporting their well-being and ensuring they feel respected, valued, and cared for each day.
The plan sets out five strategic priorities that will shape our work through 2028. These priorities build on our strengths while preparing us for the future of long-term care. They focus on enhancing resident care, supporting our dedicated team, and strengthening connections with families and the wider community.
By working together—with residents, families, staff, and community partners—we are creating a home where people live with dignity, care, and compassion.
Read the full Strategic Plan here
Quality Improvement Plan
Quality improvement is an ongoing priority that helps us continually find new and better ways of doing things so that we can enhance care for residents, increase satisfaction and achieve even better clinical outcomes.
Our Quality Improvement Plan, or QIP, is one tool that we are using to help us document and review our current performance in a variety of areas. With this plan, we will be able to very clearly see our targeted areas for improvement and chart our progress.
Our Plan 2025 -2026 (click to see document)
Targets and Initiatives 2025 - 2026 (click to see document)
NHNH Progress Report on the 2024-25 QIP (click to see document)