Quality Improvement Plan

The Norfolk Hospital Nursing Home has posted its 2026 to 2027 Quality Improvement Plan, which outlines our priorities to improve care, safety, resident experience, and quality of life.

A Quality Improvement Plan, or QIP, is a formal plan that shows how a long-term care home will improve care and services over the year.

It includes clear goals, targets, and actions. These priorities help us track progress, respond to resident and family needs, and continue improving the care we provide.

Our 2026 to 2027 QIP focuses on key areas such as:

• Reducing avoidable emergency department visits
• Strengthening equity, diversity, inclusion, and anti-racism education
• Improving resident experience
• Supporting resident safety
• Reducing falls, pressure injuries, and the use of physical restraints
• Strengthening palliative and end-of-life care

The plan also reflects our ongoing work to provide safe, respectful, and resident-centred care at Norfolk Hospital Nursing Home.

2026 to 2027 Quality Improvement Plan documents

Please review the documents below in the following order:

1. QIP Narrative 2026 to 2027 (click to see document). This document provides the main overview of our Quality Improvement Plan. It explains our priorities, our approach to care, and the work underway to support residents, families, caregivers, and staff.
2. Executive Summary 2026 to 2027
   This document provides a brief summary of key quality indicators and targets for the year, including access and flow, equity, resident experience, and safety.
3. Progress Report 2025 to 2026
   This document shows progress made on last year’s Quality Improvement Plan. It includes updates on actions that were implemented, are in progress, or still require work.
4. Workplan 2026 to 2027
   This document provides more detail about the actions, measures, targets, and timelines that will guide quality improvement work this year.

How to read the Quality Improvement Plan

We recommend starting with the QIP Narrative. This gives the clearest overview of the plan and explains the main priorities for the year.

You can then review the Executive Summary for a quick look at the targets, followed by the Progress Report and Workplan for more detailed information.

Learn more

Quality Improvement Plans are part of Ontario’s commitment to safer, higher quality care. Long-term care homes use QIPs to identify areas for improvement, set goals, and share their progress publicly.

Please visit the Government of Ontario’s Excellent Care for All webpage for more information.